How Do You Feel Now?

Your broker just helped you find terrific space in a new building and you’re feeling great about the whole transaction.  He has assured you that he pushed the landlord to the limit and got everything he could have out of the deal; taking full advantage of the leverage you had as a large tenant.  However, a month after you move into your new space, you find out the landlord has now hired your broker to represent them in the sale of the building.  What are you thinking now?

In many professional service businesses, the ultimate compliment is when the other side hires you based on your performance in a transaction.  Many attorneys have built significant books of business by outperforming their counterpart in the courtroom or at the negotiating table.  Sometimes it’s only by seeing your advisor’s work in the context of a competing advisor that you can put their relative performance in perspective.

The problem is that law is very different from brokerage in two key respects.  First, in law, a client can prevent its attorney from representing an adverse party. Before an attorney can represent a new client whose interests are adverse or potentially adverse to an existing client, the existing client must sign a formal conflicts waiver consenting to the new representation.  The legal profession abhors conflicts of interest, actual or perceived, and, therefore, has strict safeguards to ensure that a client never has to worry about the loyalties of its counsel.  In brokerage, however, a client is only entitled to notice of a conflicting representation; it cannot prevent it.  Second, when one party loses a major lawsuit and then decides to hire the opposing attorney who beat them in the courtroom, there is no question as to their motivation.  They simply want to retain the best advocate so they don’t lose the next time.  Motive is not always so clear when your landlord hires your brokerage firm after your lease deal is completed.

Example: An example will help illustrate this problem.  Let’s present two different hypotheticals.  In the first, ABC Company is suing XYZ Company for breach of contract and seeking $100M in damages.  ABC Company hires Sarah Smith, Esq., as its attorney and she wins the case by securing a plaintiff’s verdict for $75M.  In the second hypothetical, ABC Company agrees to settle the above lawsuit for $75M based on the strong recommendation and counsel of attorney Smith.  In both hypotheticals, following resolution of the case, XYZ Company approaches attorney Smith and asks her to represent them in future cases not involving ABC Company. 

If you are the General Counsel of ABC Company, do you feel differently under scenario 1 and 2 when told by Smith that she will now be representing XYZ Company?  In scenario 1, it’s clear that you won the case and the only reasonable explanation for why XYZ Company would be hiring Smith is because she got a better outcome than their attorney did.  However, in scenario 2, it’s not so clear.  Is Smith’s emphatic recommendation that you settle the case now called into question by the fact that the other side is hiring her?  Even if it was the right risk assessment and Smith’s legal judgment was unassailable, wouldn’t the General Counsel now have no choice but to wonder about the objectivity of the advice?  Is Smith being rewarded by XYZ Company for engineering the settlement?  Certainly, XYZ Company had to shell out $75M; however, maybe they were very worried that it could have been a lot worse.

Brokerage is a lot more like hypothetical 2 in the foregoing paragraph.  Assume a broker negotiates a 100,000sf lease on behalf of a tenant to take half of a building. Two months later the landlord engages the tenant’s broker to be the listing agent on this Tenant’s building as well as two of its other properties.  Even if the tenant’s broker negotiated a very strong deal for its client, the lease created significant value for the landlord and may have turned a distressed investment into a viable one.  Like with the hypothetical involving the litigation settlement, it’s not clear that there was a winner or a loser in this lease transaction, therefore, it’s not entirely clear why the landlord engaged the broker after the fact.  Was the engagement an acknowledgement that the landlord was very impressed by the performance of the tenant’s broker or firm or is it a reward for bringing the landlord a very valuable deal that still had some fat in it?

When the landlord hires the tenant’s broker after they conclude a lease deal, it creates two major problems for the tenant.  First, it raises doubt about the broker’s objectivity and loyalty during the transaction and, therefore, creates questions about whether the lease deal was really as good as the tenant thought it was.  Second, the tenant’s broker now works for the landlord. That means when it comes time to renew its lease, its broker is completely conflicted and can no longer, credibly, represent the tenant.

Most tenants hire a broker because they want to make sure they are getting the most aggressive economic terms on their lease deal.  For many companies, real estate can represent one of its largest line item expenses.  Thus, lease negotiations can have a major impact on a company’s bottom line.  Because leasing is a zero-sum game between the respective economic interests of the landlord and tenant, the tenant needs to know that its broker’s loyalties are not compromised.

Unfortunately, in full service brokerage (where a firm represents both landlords and tenants), every tenant transaction represents an opportunity for the broker to impress the landlord or curry favor with them for future business.  Even if the broker does not currently represent that landlord, you can be 100% sure that it would love nothing more than to represent the landlord in the future because that’s where the real money is. Whereas most tenants only need a broker’s services once every five or 10 years, landlords need their services every day.  This inherent tension between what is best for the tenant and what is best for the broker’s long term financial interests creates problems for the tenant client regardless of how the broker resolves the internal conflict.  Once the tenant’s broker is hired by the landlord—regardless of the reason– the tenant is left to wonder.


Following a major lease transaction, it is not uncommon to see the landlord engage the tenant’s broker (or brokerage firm) as a listing agent, sales agent or managing agent either on the building in question or some other assets in the landlord’s portfolio.  The problem for a tenant in these situations, just as it was for the General Counsel in our above example, is that it may now be left to wonder about the objectivity of the advice it received and the merits of the deal it agreed to.  The legal profession prohibits conflicts of interest (unless expressly authorized by the parties) so that clients never have to second guess their decisions.  Unfortunately, because no such protections exist in brokerage, tenants are too often left wondering and with a bad feeling.

For more information contact Glenn Blumenfeld

Posted in Leases | Leave a comment

What a Beer Run Means to the Future of Real Estate

Early in the morning of Oct. 25th, a truck pulled out of the Anheuser-Busch facility in Loveland, Colorado with 2,000 cases of Budweiser. Nothing seemed unusual, but this trip was anything but routine. This trip was Uber’s first real traffic test of a fully self-driving truck. The truck would make its 120-mile journey through Denver without incident – and without a driver.


Just last September Uber deployed a fleet of autonomous cars on the streets of downtown Pittsburgh as part of their goal to eventually replace Uber’s 1.5 million drivers. We all know that Google has had self driving cars on the road for years. The Google cars have logged 2 million miles with a safety record far better than any flesh and blood driver.

But neither Uber nor Google wants to sell you a car. They have much bigger plans. They want to rent you a car by the trip, and they see self driving technology as a means to get you to car share. Car sharing is the goal.

It’s hard to say when you will take your first drive in an autonomous car. Many technical challenges remain. One of the reasons Uber selected Pittsburgh as their test city was because it has more than the occasional snowy day. Snow is the Achilles’ heel of autonomous vehicles since something as simple as a light layer of snow dramatically reduces the effectiveness of the car’s sensors.

Legal issues loom as well. An autonomous car can be programmed when faced with an unavoidable accident to impact with, say, the bicycle or the dump truck. In one instance the bicyclist is severely injured and the passenger in the autonomous vehicle is not. In the other instance the dump truck driver is unhurt but the automobile passenger is on the way to the hospital. Besides the moral conundrum, this presents a legal liability Catch-22 for any autonomous vehicle manufacturer. The developers of self driving cars have asked Congress to decide how the cars should the programmed.

There is no doubt that the technical and legal obstacles will eventually be resolved. There’s also little doubt that self driving cars will lead to an explosion in car sharing. One study by Barclay’s Bank predicts that the technology will cut car ownership in half in 25 years. The catalyst for this shift will be the dramatically lower cost of car sharing which will have been made convenient by self driving technology. The last chapter in America’s love affair with car ownership is about to be written. But how will sharing self driving cars affect real estate?

Real estate has historically been highly resistant to technological change. The big inventions of the last 30 years were the personal computer and the cell phone. Those changed how we work, but not so much the buildings where we work.

You have to go back over 100 years to find a technology that transformed real estate. In the early 1900’s three new technologies coalesced to create the large scale, high density commercial real estate that we take for granted today: (1) the development of low-cost load bearing steel by Henry Bessemer; (2) the development of electric powered air conditioning by Willis Carrier; and (3) the invention by Elisha Otis of an elevator that someone of sound mind would actually use.

Will shared self driving cars be more like the personal computer and cell phone, greatly impacting our lives but having no impact on real estate? Or will they change the real estate paradigm?

Probably somewhere in between.  Let’s break it down:

Urban commercial districts. All people who commute to work in an urban center want to reduce that tortuous twice a day ritual.  Autonomous cars promise to do just that by not only doing the driving but by coordinating movement among vehicles to make those inexplicable slowdowns on the highway a thing of the past. It’s not a leap to say that an easier and quicker commute is likely to increase the demand for office space in urban areas.

There is another impact to consider. When you get to work your shared self driving car will not park itself but will go off to shuttle other people and goods until you’re ready to head home. Demand for parking will plummet freeing up additional land for development.

Suburban office. One of the results of the recent trend of “densifying” office space is that many suburban office parks now have inadequate parking. A design that provided 3.5 parking spaces for every 1000 square feet of office space worked perfectly for years, until we started putting five or six employees in that same 1000 square feet. Many suburban buildings will ultimately be saved from the brink of obsolescence by car sharing. Some suburban office parks in high demand areas will even flourish as they are able to convert now unneeded seas of asphalt into more office buildings.

Retail. The Internet has savaged traditional retail. And the self driving car will likely make it worse. Amazon, Google and Uber all envision a world where autonomous vehicles will provide you with near instant gratification right to your door. “Two day shipping” will be a hardship you tell your grandchildren about. If you can get your purchase delivered to you in a self driving car in under an hour, why have bricks and mortar retail?

Industrial/warehouse. The trucking industry is expected to be an earlier adopter of autonomous vehicle technology. An autonomous truck can drive 24 hours a day with no labor costs and far fewer accidents. Lower freight cost will allow the industrial and warehouse industries to locate further away from the customers they serve. That means a single location can economically serve a larger area with resulting consolidation. Further, with lower transportation costs, locations next to major highways may not be able to charge the premiums they have historically demanded.

Housing. If you had a safe, inexpensive chauffeur at your disposal 24 hours a day, where would you live? Would you finally get that hobby farm? Maybe you love living in the city, but with shared self driving cars, how much of a premium would you be willing to pay for a home that has off street parking?

Coupling self driving technologies with car sharing will dramatically increase the convenience of travel and slash the cost of getting there. Imagine a world where as soon as you step into a car you can start your workday, read a book or catch up on the latest episode of your favorite TV show. Imagine a world where computer guided cars communicate with each other to eliminate congestion and traffic jams.

The “rules of the road” are about to be rewritten. The popularization of the automobile in the early 1920s, and the expansion of the interstate highway system in the 1960s each effectively shrunk time and space, and as a result each changed the American landscape. Get ready for another paradigm shift brought to you by the shared self-driving vehicle. Please fasten your safety belts.

This article was written by Judson Wambold and published in the November 21, 2016 Philadelphia Business Journal.

Posted in Commentaries, Strategies | Leave a comment

Why a Cable Company and Apartment Developer Hold the Keys to the Center City Office Market

Given that we are the fifth largest city in the United States, it is surprising that the near term future of our office market actually hinges on the decisions and success of two entities; neither of whom is an office developer.  Because our core Central Business District is so small and geographically concentrated, and availabilities are currently at historic lows, it won’t require a lot of new vacancy to turn the tide in favor of tenants.  Luckily for them, help may be on the way thanks to two unlikely players.

PMC Property Group (“PMC”), one of the region’s most successful multi-family developers, is diversifying into office product in Philadelphia and is jumping in with both feet.  It’s first project is the redevelopment of the former Design Center at 2400 Market Street which, when completed in 2018, will deliver over 500,000sf of new Class A office space into the market.  In addition, PMC, which acquired One Franklin Plaza, a 600,000sf building at 16th and Race in 2015, is planning a mixed use redevelopment of that building that is targeted to include approximately 200,000sf of Class A office space.

One Franklin Plaza was previously occupied by Glaxo SmithKline before it relocated to the Navy Yard in 2013.  This building has essentially been mothballed since then which elated anxious Center City landlords who were petrified about the gaping hole that GSK’s departure/vacancy would create in the Center City office market.  As Three Franklin Plaza (GSK’s other vacated building) was converted into a charter school shortly after their departure, none of the GSK 750,000sf of vacancy has hit the office market to date.

Because the Center City Class A office market is only about 39 million sf (excluding owner occupied or single tenant buildings like Comcast Tower), the creation of approximately 800,000sf of new class A inventory will have a significant impact on the market. Unless a new company is coming into town to take a big chunk of this new space, PMC’s new projects are creating approximately 25% more vacancy in the market.  In fact, by creating viable new move options, this space could actually facilitate even more effective vacancy in the market.  Most companies today that relocate are achieving material efficiency gains as compared to what they occupied in their old space due to the implementation of space programs with higher densities.  Thus, if a 300,000sf tenant moves into one of these new projects, there is a good chance they are vacating more than that.

The creation of new office inventory is not the only good news for tenants who, for the past year or so, have been struggling to find good move options.  The biggest space user in the City, Comcast, may be freeing up close to 500,000sf of office space that it currently occupies in various Center City buildings once its new Innovation and Technology Center opens in 2018.  To date, Comcast has not publicly stated whether its new tower will accommodate all of its immediate and near term space needs or whether it will continue to need overflow space outside of its growing urban campus between JFK Boulevard and Arch Street.  Given the exponential growth of Comcast and the fact that its planned third office tower on Arch Street could take another four years to build, Comcast may ultimately decide it will always need transition space in the market while its next project is in development.  Thus, the path Comcast ultimately takes with regard to its 500,000sf of overflow space could have a material impact on the market.

In the event Comcast elects to vacate all or a material portion of its overflow space when the Innovation and Technology Center comes on line, it will represent a major opportunity for other tenants in the market–especially those looking for larger blocks of space.  Right now, tenants looking for 50,000sf of Class A office space have few options.  That could change quickly.

The office rental market, like all markets, is simply a reflection relative supply and demand.  While many people would have us believe that the recent rise in Center City office rents is a sign of new prosperity, it is really the result of shrinking supply as millions of square feet of office inventory has been converted into apartments over the past 10 years.  More than twice the amount of current vacancy in the market has been converted into apartments.  Think of what the market would look like today if that space were still available to office tenants.  Yes, we’ve had some new businesses relocate into the City but it hasn’t been material enough to move the needle on demand especially since we’ve also had our share of major losses with companies like Sunoco, Dow and Lincoln Financial picking up and leaving.    In a truly healthy office market, rents go up because of significant increases in demand due to job growth not because we decommission existing inventory and shrink supply.

Given the tight market over the past year or so, many tenants have been frustrated by both the lack of viable move alternatives and the increasing rents that their landlords have been demanding for the same product.  Luckily, in a relatively small market like Philadelphia, one or two events can quickly change market dynamics.  An apartment developer and a communications company may very well prove to be the knights in shining armor for office tenants as they potentially create significant new vacancy in the market by 2018.  It would be a welcome change for a market that needs more options and certainly needs more competition. Sometimes relief comes from the most unlikely sources.

For more information contact Glenn Blumenfeld

Posted in Commentaries, Markets | Leave a comment

Bullet Holes and Vacancy

In prior blogs we have discussed the high profit margins that landlords receive on renewal leases. The greater profit is due to the lower costs a landlord incurs in renewing a tenant compared with having to find a new one. The savings a landlord realizes in renewing a tenant fall into three main categories:

  1. Rent Abatements. Renewing tenants typically get little or no free rent; whereas new tenants can get as much as one month for every year of their term.
  2. TI Allowance. Renewing tenants typically get less than half the tenant improvement allowance offered to new tenants.
  3. No Rent Interruption. But by far the biggest savings to landlords in doing a renewal deal is avoiding the rent interruption caused by the time it will take to find a new tenant – in the industry the concept is referred to as “time on market”.

Before we can really understand the landlord’s exposure to “time on market”, we need to understand statistical biases. A great example can be found in World War II.

World War II was fought on many fronts, including the mathematical front. Unknown to most people even today was the super secret Statistical Research Group which included some of the best mathematical minds of the time. Their job was to use their brains, not their brawn, to win the war.

One of the greatest challenges of the war was to keep the Allies planes in the air. The attrition of planes and crew was appalling. During some campaigns, the chances of the plane and its crew returning were about the same as flipping a coin and calling heads.

Planes needed armament to survive, but where was the most effective place to put your limited armor? If you were given the statistics below on bullet holes in fighter planes returning from battle (these are actual numbers) where would you put the armor?

Section of Plane_001

Based on this data, the US Army reinforced the areas denominated “Fuselage” and “Rest of the Plane”, because that’s where the most bullet holes were. But losses increased. So the problem was sent to the Statistical Research Group, specifically Abraham Wald, a brilliant mathematician who had fled Austria shortly before the Nazi occupation.

Wald observed that holes in the returning aircraft actually represented areas where a plane could sustain damage and still return home safely. Areas that were relatively unscathed, on the other hand, represented critical portions of the aircraft which, if hit, would cause the plane to be lost.

Wald’s solution was the opposite of the U.S. Army’s original gambit. Wald said to put the armor where the bullet holes were not. This strategy was successful and more planes returned from battle.

Wald’s insight was so profound that it was given the name “Survivorship Bias”. In the case of the aircraft, only the survivors were in the sample.  No one saw where the lost planes had been hit. Survivorship bias is one of the many types of sampling biases found in analyzing statistical data.

Survivorship biases are around us every day, and they are particularly alive and well on Wall Street. For example, when looking at the historic performance of mutual funds investing in any segment of the market compared with the direct performance of that same market segment, the average performance of the funds is inflated by the survivorship bias. Mutual funds which failed or became so small as to be statistically insignificant are not reflected in the numbers. A comprehensive 2011 study published in Review of Finance examined the 10 year trailing returns of nearly 5,000 mutual funds. The study determined that survivorship bias increased the average mutual fund performance by nearly 20%.  The funds that failed during the 10-year study period were the planes that were lost on the way back.

So what does survivorship bias tell us about the “time on market” risk that landlords face if they cannot renew a tenant?

Data on time on market is even easier to get than counting bullet holes in a plane. Costar Group, headquartered in Washington DC, is the source that all commercial brokers turn to for market data. With the press of a few buttons I can tell you the distribution of Time on Market for the any submarket in the country. Let’s look at the 42 “Class A” buildings in the West Market Street submarket of Philadelphia:

Graph for blog_001

The Costar database can slice data every which way. So how much time would it likely take a landlord to re-tenant a space in the West Market Street Submarket?  The weighted average time for the above data is 28.4 months – a pretty remarkable number. But that number is wrong, materially wrong.

“Time on market” data suffers from a substantial survivorship bias. But fortunately, once recognized, it’s easy to correct for.  Let’s look at a hypothetical, overly simplified real estate market to illustrate the point. Assume that:

  1. exactly one space becomes available on the first of every month, and
  2. it always takes exactly 12 months to find a tenant for any space.

What would the distribution of “time on market” look like in this hypothetical market if you ran your Costar report on December 31? Well, there would be one space that had been on the market for 1 month (the space that was listed for rent on December 1st); there would be one space that had been on the market for 2 months (the space that was listed for rent on November 1st); there would be one space that had been on the market for three months (the space that was listed for rent on October 1st); and so on. The distribution would look like this:


In other words, the data would be evenly distributed. The weighted average of the above data is 6 months (1+2+3…+12 divided by 12). But wait, we specified in the hypothetical that it always takes 12 months to lease space. Why are we off by a factor of two?

The problem with the above data is obvious: the spaces haven’t been leased, they are in the process of being leased. It’s like counting bullet holes before the battle is over.

From the simplified model we can see that “time on market” statistics underreport the actual vacancy threat by a factor of two.  Landlords have more to lose if they lose you as a tenant than the data would suggest. The 28-month number for West Market Street that we discussed above – as surprising as that number may be – is in reality probably closer to 50 months. Of course more desirable spaces would generally be below that average and less desirable spaces generally above the average. But good, bad or ugly, the statistics grossly understate the landlord’s probable vacancy if they lose a tenant.

When negotiating a renewal with your landlord it’s important to understand the landlord’s expected costs if you move. Lost rent is one of the major costs a landlord incurs in losing a tenant and having to find a new one. Any broker can produce reams of data from CoStar about average “time on market”, just like any buck private can count bullet holes in a plane. What you need is somebody who cannot just report what the data is, but can tell you what the data means.

Posted in Leases | Leave a comment

Why 95% Can Be a Failing Grade in Real Estate

When I was in school and the teacher handed back a test on which I’d received a 95% grade, I felt pretty good. If you have kids who bring home papers with grades of 95%, I bet you feel pretty good too.  But in real estate leasing, 95% is usually a failing grade. Let’s see why.

Most leases contain an option for the tenant to renew at the end of the term at a market rate. Some leases allow the tenant to renew at 95% of market – and tenants typically feel pretty good about getting that 5% discount.

Implicit in a discounted renewal rate is the acknowledgment that the landlord avoids all the costs of finding a new tenant for the space. The idea is that the landlord and tenant should share in these savings. However, a 5% or even 10% discount off of market often leaves the landlord with a windfall.

Let’s assume that we are in a $30 per rentable square foot market. A renewal at 95% of market would give the tenant a deal at $28.50/rsf. That’s a savings of $7.50/rsf over the typical five-year renewal term (i.e., $1.50/rsf times five years). It sounds good for the tenant until you look at the landlord’s ledger.

The face rate of the lease is only a small part of the picture. The dirty little secret in lease renewals is that it costs the landlord less, much less, to renew a tenant than to find a new one. Let’s look at three of the main savings a landlord pockets when a tenant renews:

  1. Tenant Improvement Allowance. In a typical renewal, the landlord will provide the tenant with a very modest improvement allowance to refresh the space (fix the carpeting, repainting and moving a wall or two). In most cases this is because the space generally “works” for the tenant who has been there for years. However if the current tenant leaves, the landlord will have to offer a significantly larger tenant improvement allowance in order to attract a new tenant, often more than double. Because it is an extremely rare occurrence to find a tenant that can “glove fit” into second-generation space, the landlord typically has to budget for an additional $15-30/rsf in tenant improvement allowance for a new tenant.  We recently met with a tenant who raved to us about the great renewal deal they got which included “Almost $1Million to fix up our space!”  Well, this tenant was leasing over 300,000sf of space so the cash concession amounted only to about $3/sf for the five year renewal.  Had the tenant left, the landlord would have had to shell out between $12M and $15M. Once we walked the tenant through the numbers, they realized it was the landlord who got the great deal, not them.
  1. Free Rent. Renewing tenants are rarely offered free rent as an inducement to renew and when they are, it’s often a modest amount. But it’s common for a new tenant to receive substantial free rent – as much as 3/4 to one month of free rent for each year of the lease term. In our above example for a five-year lease renewal, that’s between four and five months of free rent that the landlord would save on the renewal as compared to a five-year deal with a completely new tenant. In our example this translates into between $9.00 and $12.50 per square foot of additional benefit to the landlord from the renewal deal.
  1. Even in a robust market, landlords anticipate a one-year vacancy when tenants turn over. But it’s not just vacancy that’s important, it’s the total rent interruption period. The landlord doesn’t start collecting rent as soon as he finds a tenant. Let’s look at the math: it usually takes at least twelve months to find a tenant, then sixty days to negotiate the lease, then ninety days to design the space and draw the permits, then 120 days or more to build the space. That’s a total of at least 21 months without rent compared with a renewal where the rent typically continues uninterrupted. The value of the avoided rent loss in our example would be a whopping $52 per square foot. And that’s if everything goes smoothly for the landlord. With a little slippage in the schedule, rent interruption can easily cost the landlord in our example $70 per square foot or more. Note also that there is also considerable risk to the landlord as to what the space will ultimately rent for when he finally finds a tenant.

So what’s the score?


So of the $76 likely minimum that the landlord saves in renewing a tenant, only $7.50, or little less than 10% is passed along to the tenant. Compounding the inequity is that the tenant’s 10% is dribbled out over the five year lease term whereas the landlord’s savings were all realized up front.  Fair? Not remotely. Common? Unfortunately yes.

So you now know that a renewal at 95% of market leaves the landlord with 90% of the savings.  How can you to avoid this “failing grade”?

  1. Never rely on your contractual renewal right in order to renew. Contractual renewal rights a worst case scenario, and almost always leaves the tenant with:
  • lousy economics
  • no flexibility in the length of the renewal term
  • no ability to contract or expand your space in connection with the renewal given to you
  1. Start your “renewal” process well before the notice of renewal date in your lease.
  • Notice dates in leases are designed to give landlord additional marketing time, they rarely give the tenant sufficient time to effect a move should you decide that is your best course of action. Don’t fall into the “time trap”.
  1. Keep an open mind. Even if you think that a renewal makes sense, you can’t be sure until you put that renewal into a market context. Make sure that you and your broker put in the work to compete your requirement in the open market and create viable move alternatives well before the notice date in your lease. Your landlord will only equitably share the savings of your renewal with you if he truly believes there is a risk of losing you and, therefore, they may incur the huge expenses and losses of a replacement tenant.

Landlords enjoy a much greater profit margin on renewals than on new leases, even when granting a renewing tenant the right to renew at 95% of market. But landlords won’t price renewal deals at the narrower margins they are willing to accept from a new tenant unless their existing tenant has (1) a viable move alternative and (2) the time to execute that move.

Our advice – if you want a great renewal deal, get a great move deal first.

Posted in Leases | Leave a comment

We Need a Brand

A French, an American and an Israeli architect are bragging about the architectural accomplishments of their respective countries. To prove whose construction feats are the most impressive, they agree to give each other a tour of their most iconic works.  The French architect takes them to the Eiffel Tower in Paris and says “We are very proud that in 1889 we built this world famous structure in a mere two years and 65 days.”  They then travel to the United States where the American architect brings them to the Empire State Building in New York City.  “When we built this building in 1931, it took us a mere one year and 45 days to complete and it was the tallest building in the world.” Finally, they accompany their Israeli friend to Tel Aviv.  On the drive into the city, the French architect points to a cluster of gleaming new office buildings and asked his host “What are those new buildings over there?”   “I don’t know” replied the Israeli architect, “they weren’t there when I went to pick you up at the airport this morning.”

It’s not far from the truth.  New office buildings are popping up all over the City of Tel Aviv. What makes this remarkable is that Israel is a country where taxes, on an aggregate basis, are almost 70% of income when you include federal taxes, health care taxes, social security and VAT.  Nevertheless, businesses from around the world are flocking to this city.  Why is that relevant to Philadelphia? Well, while people claim that our City’s tax structure is what’s keeping businesses from coming here, the number of new office buildings in Tel Aviv is proof that high taxes don’t have to be an obstacle to meaningful job growth.  Tel Aviv is proving that businesses will go where the talent is.  While the Israeli government certainly provides tax incentives for companies to locate there, it’s still an expensive place for people to work.  Closer to home, the taxes in New York City are much higher than they are here in Philadelphia.  Nevertheless, companies are there because, once again, that’s where the talent is.  Young workers want to be there even if the cost of living is higher and their tax bills are much higher.

What makes young people want to be in Tel Aviv?  It doesn’t hurt that they have great weather, beautiful beaches and allegedly one bar or restaurant for every 230 people. Oh yeah, they also have great universities.  With so many young, highly educated workers, it’s no wonder employers are flocking there.  In addition, because many young people there have served two years in the military, the younger workforce is perceived by employers as disciplined, more mature and tech savvy.  While we obviously lack beautiful beaches, the fact that we have more universities than any region of the country other than Boston, should make us much more successful in attracting new businesses than we have been to date.  The key is getting more young people to want to stay here after they graduate from our colleges and universities and establishing ourselves as a destination city for young workers across the country who otherwise have no ties to the Delaware Valley. Of course this creates the classic chicken and egg problem.  The young people will stay or come here if there are good jobs for them, and the employers will come if there are lots of young, talented workers living here.

The best way to solve a chicken and egg problem is to address both of them at the same time.  We have come a long way in the past 10 years creating great lifestyle amenities that young people are looking for. We have scores of great, affordable new apartment and condominium projects, loads of new, exciting restaurants and dozens of new attractions including pop up parks, beer gardens, walking/biking trails and even a new boardwalk on the river.  People are taking notice as the City continues to be recognized as a tourist destination and a great place to live.  Even the Pope and the Democratic party think Philadelphia is a great place to visit and spend time.  With perhaps the exception of Sam Bradford, most young people who are working here also seem to like living here.  Now we just need to convince the rest of the country that Philadelphia is not just a great place to live, it’s also a great place to work.

Surely our tax system, school system and local government need reform and, thanks to some creative initiatives from some of our business leaders, help may be on the way.  However, we can make a lot of progress even while these long term goals are in progress.  A lot of our problem is actually tied to simple branding; specifically, what do we want to be known for and who do we want to be the face of our city?  While we all think we know Philadelphia very well, what do people outside the City think?

The following exercise helps illustrate our problem.  Ask an average person on the street anywhere in the United States what industry comes to mind when they hear certain cities.  For those cities experiencing high job growth, the answers are almost uniform.  Here’s what you’re likely to hear for some of these successful cities: Washington, D.C. (government or defense), New York City (finance/Wall Street), Los Angeles (Hollywood/entertainment), San Francisco/Silicon Valley (tech and venture capital), and Boston (tech/finance).  In sum, these cities have effectively branded themselves as the center of the universe for these exciting industries.  As a result, when a Millennial interested in any of these industries thinks of the ideal place to be, they see themselves in those cities. Further, even if a young person isn’t interested in these specific industries, they understand that because the local economy is thriving as a destination center, other interesting job prospects will be available to them.

We’re not getting the new jobs and it’s partly because we aren’t really known for anything.  What industry comes to mind when you say “Philadelphia” to the average American?  While some folks who have spent time here may say “Eds and Meds”, it will by no means be a universal answer and a lot of the other possible responses clearly lack the pizzazz of Wall Street, politics, Hollywood or high tech.  When it comes to business, we don’t have a well-established brand or at least an exciting one. That makes it a lot harder to sell Philadelphia to workers and employers.  Being “conveniently located between New York and Washington, D.C.” is hardly a compelling pitch.  Likewise, the face of Philadelphia is not Bill Gates, Michael Dell, Steven Spielberg or Steven Jobs, it’s still Ben Franklin and he died over 225 years ago.  We desperately need an updating.

The good news is that things may be changing and, not surprisingly, our hopes and aspirations lay squarely at the feet of Comcast.  Our leading industry used to be law (15% of all office space was occupied by law firms) but now, as the changing skyline clearly attests, our future is communications and entertainment.  We, as a city, need to sell that hard because, frankly, it’s cool, it pays well and it can become a magnet for other industries that support communications and entertainment or that require related skill sets (i.e., tech and innovation).  What Millennial wouldn’t want to work for Dreamworks or NBC Universal?  We could become the east coast version of Hollywood and Silicon Valley all wrapped up in one place and on everyone’s short list for those industries.  Our face could become someone from the 21st century.

Many people don’t realize it but we are now well positioned for success despite our burdensome tax system.  We have the colleges and universities, the amenities and housing, and, with the Navy Yard and Schuylkill Yards, we even have the cool, hip environments that today’s cutting edge businesses are looking for.  Maybe all we really needed was a compelling face—our own Microsoft, Dell or Sony Pictures that we could build around and help define us to the young workforce and employers around the country. We clearly have that now.  Let’s go sell it.  Brand it and they will come.

This article appeared in the Philadelphia Business Journal May 18, 2016.

For more information contact Glenn Blumenfeld

Posted in Commentaries, Strategies | Leave a comment

Broker Marketing 101: “Don’t Worry, I’ll Sublet Your Space for You”

Getting new clients in real estate brokerage is a very difficult part of the profession.  Because most companies only need a broker once every five or 10 years, most brokers spend a good portion of their day pounding the phones trying to find out when leases are expiring.   With everyone canvassing the market for this critical information, it’s not surprising that companies get inundated with cold calls from brokers on almost a daily basis once they get within a year or two from their lease expiration date (and even earlier for larger leases).  Savvy brokers know that this is about the time their competition starts to pursue these lease opportunities. So what do they do to get a leg up? They start earlier by coming up with premature real estate strategies that, while often not viable or in the client’s best interest, at least gets the broker in the client’s door before the competition shows up.  The newest scheme is the pre-emptive sublet.

During the Great Recession when the market was very soft, brokers tried to get their foot in the door ahead of their competition by promising tenants that if they renewed their leases well in advance of their lease expiration date, they could take advantage of the weak market conditions and secure immediate savings. While it was true that savings were often available, they were typically only a fraction of what the tenant could have realized had it waited a year or two and competed its requirement in the open market.  The broker was able to swoop in well before his competition but the tenant lost out.  Today the market is stronger so clever brokers are using a different approach to get ahead of their competition.

Since it’s hard to generate immediate savings in a strong market, a new ploy was needed to get into the client ahead of the competition. Today brokers are promising they can sublet the tenants current space thereby enabling them to move to a better space well in advance of their lease expiration.  By promising the tenant that the broker will be able to sublet its existing space, the broker can get a foot in the door with the client well before other brokers are focused on this client.  This sublet ploy has been an effective marketing ploy even though sublets rarely make economic sense.  This doesn’t matter, however, because by the time the client realizes it’s not a deal worth doing, the broker has now accomplished its objective of firmly embedding himself into the client’s team—mission accomplished.

Here’s why subleases rarely work.  Let’s assume that a tenant has 10,000sf of space and three years remaining on its lease term.  Since the tenant has very little term left on its lease, it has a depleting asset that is worth less every day it goes unleased.  Most 10,000sf tenants that are out in the market looking for space are already leasing other space someplace else and are looking to potentially move six to 12 months out in the future. Thus, it’s a good bet that even if the broker finds a subtenant who is interested in the space, they probably don’t want to move in for a while.  Further, even assuming the broker finds a tenant, what is the likelihood that they need exactly 10,000sf?  If they only need 7,500sf, they probably aren’t going to want to pay for 33% more space than they actually need—they’ll pay for only what they need. In addition, most tenants in the market are being wooed by landlords with offers of valuable concessions like free rent and tenant improvement allowances to help defray the cost of needed alterations.  In order to sublet the space and remain competitive, it is likely that the sublandlord is going to have to offer some concessions as well.  The sublandlord will also need to pay brokerage fees to its broker as well as to the subtenant’s broker. As a result of all of the foregoing, the sublandlord often ends up with very little net benefit from the sublet.

Of course there are circumstances under which a sublet can create tremendous value for sublandlords.  There may be an existing tenant in the building who is out of space and needs to expand immediately and is therefore willing to pay a premium to get contiguous space or even any space within the building right away.  Start up tenants looking to eliminate or minimize out of pocket build out costs may also find a sublet appealing and be willing to pay a premium.  Longer term sublets with good credit sublandlords can provide an opportunity for long term stability and are, therefore, viable alternatives to more expensive direct lease deals. The fact that subleases often fail to provide real mitigation doesn’t mean it’s a lost cause all the time.

The fact of the matter is there are certainly times when a sublet makes sense.  If there are strategic reasons to exit space today or if a tenant has already vacated its space and now wants to recover what it can, a sublet can certainly make sense as a real estate strategy. However, if a broker is telling a tenant that it can sublet their space and, therefore, the tenant should consider pulling the trigger on an early move, that should be a warning sign.  Is there reason to believe the sublet will cover all of the tenant’s lease exposure or is the broker simply trying to get his foot in the door well before his competition? Fortunately, there are some ways to get to the heart of the matter and vet the intentions of the broker.

First, have the broker prepare a financial model that includes all of his assumptions and takes into account all transaction costs.  When will the space be sublet, how much space will be sublet and what are the costs of the sublet including required concessions?  Is the broker anticipating a discount to market rates for the sublet and, if not, why?  Next, do you have the right to terminate the sublet listing agreement at any time? Is the broker asking you to start the new space search before he finds a subtenant?  If so, you may find yourself obligated to a broker before you had a chance to even speak to other firms.  Some warning signs that you should be on the lookout for include:

  1. Statements from the broker that subletting will be no problem and that the sublet will cover most of your remaining obligations.
  2. Pressure from the broker to start your new space search before a subtenant for your current space is procured or, even worse, pressure from the broker to sign a new lease before a subtenant is found.
  3. Cold calls from brokers that lead with the idea of subletting your space and moving you early even before the broker knows what your specific real estate needs are.  These are often nothing more than attempts to get their foot in the door with your company before your pending lease deal is even on the radar of other brokerage firms.

Sometimes subletting excess space is a very good strategy for mitigating your current lease obligations. However, except in rare circumstances, subletting should not be relied upon to cover the tenants existing lease obligations.  Brokers are always looking for ways to get their foot in the door of companies before their competition enters the picture. If a broker’s sales pitch early hinges on a potential sublet of your existing space, it should be viewed as a big warning sign that you should stop and proceed with caution.

For more information contact Glenn Blumenfeld

Posted in Leases | Leave a comment

When is a Deal a Deal?

As the office market tightens and landlords’ bargaining leverage increases, tenants need to make sure they understand when they have a deal and when they don’t.  When the market was weaker and competition for space was not as great, it was usually safe to assume that when the parties verbally agreed to terms, executed a nonbinding term sheet or were negotiating drafts of the lease, the deal was going to go forward.  Now, however, that is not necessarily the case with certain landlords.  As a result, tenants need to be careful about how they proceed and who they proceed with.

In Pennsylvania, no contractual agreement for real estate is binding unless it is in writing (excluding short term leases).  Thus, a handshake deal, a non-binding letter of intent, term sheet or even a circulated lease draft does not create a contractual lease right on behalf of the tenant absent something more.  While a tenant may believe he has a committed deal, legally he probably doesn’t. The problem is that at some point short of a contractual right, a tenant may start to rely to its detriment on the promises of the landlord.  For example, the tenant may forego other opportunities and run out of time to change course once they hear “we have a deal”.

Most landlords continue to honor their word when they say they have a deal. Even if a better deal comes along before the lease is signed, these landlords know, in the long run, it’s bad business to pull a deal once they have a handshake.  Landlords who are materially invested in the market for the long term look beyond the return of a particular deal and take into account how their actions will affect future interactions with tenants and brokers.  They know that if they say they have a deal with a tenant and then revoke that deal for something better, it could destroy their reputation in the market making it hard for them to compete for and complete deals in the future. Thus, while it may make short term financial sense to pull the deal from a 15,000sf tenant in favor of a richer deal for a 22,000sf tenant, in the long run, such behavior can actually work against the landlord if they have multiple assets in the market and expect to stay invested there for the long haul.

Whereas years ago real estate was primarily owned by long term investors including insurance companies, family owned operators and REITs, today, many properties are held by investment funds who operate on a much shorter term time horizon. Landlords who are looking to flip their asset in the short term may be more concerned with maximizing short term profits than building long term relationships.  It’s not that they are doing anything illegal or wrong, it’s just that, based on their specific business model and time horizon, it often makes sense to go with the bigger or richer deal or the deal with the better credit even if it comes along after a handshake deal has been agreed upon with someone else.

What can tenants do to protect themselves?  Two things.  First, if and when a deal is struck, the tenant can insist that the landlord agree to deal exclusively with it for a period of time while the lease document is being negotiated. This is typically referred to as an “exclusivity provision.” While at this point in time, the parties may not feel comfortable entering into a binding letter of intent for the lease given the number of business terms that remain outstanding, the landlord can contractually agree that it will not actively market the premises for lease or solicit or entertain third party offers for a period of time. Likewise, the tenant can agree that it will not pursue other options during the exclusivity period while they are negotiating the lease. The parties can go even further and mutually agree to negotiate the lease document in good faith and stipulate that any attempt to change the express business terms in the letter of intent or term sheet shall be deemed to be bad faith.   If the landlord is unwilling to agree to the exclusivity provision, it probably means that he intends to continue marketing the property and that he is willing to pull your deal if a better one comes along.

If a landlord is unwilling to stop marketing the premises as aforesaid, that in and of itself isn’t fatal; the good news is that the tenant now knows who and what it is dealing with.  Knowing that the landlord isn’t truly committing to the handshake deal until a lease is signed enables the tenant to plan accordingly and manage its expectations.  Thus, the second thing a tenant can do to protect itself in the current market is continue to run its competitive procurement process in the market even after it has reached a verbal agreement with one landlord.  If the landlord is going to continue marketing its premises and shop for a better outcome after reaching a handshake deal with the tenant, the tenant should do likewise and continue to pursue its other options until the lease is signed.

When the office market was soft and most owners were invested in the region for the long term, landlords rarely pulled a deal after signing a term sheet or shaking hands with a tenant.  However, today the market has tightened and some landlords are under extreme pressure to maximize profits in the short term.  That means some landlords will continue to market space until an actual lease document is signed and there is some risk that the deal will be pulled if and when a better one comes along. Based on the foregoing, tenants need both to understand the position of the landlord they are dealing with and take the necessary precautions to protect their interests until the deal is completed.

Posted in Commentaries, Strategies | Leave a comment

Wall Street Journal Highlights Rising Concerns with Conflicts of Interest in Business Transactions

In a March 3, 2016 article in the Wall Street Journal entitled “Firms Ask: Are Our Bankers Conflicted”, the writer, Liz Hoffman, highlights the growing concerns of clients in the mergers and acquisitions arena resulting from advisors who have conflicting, or apparently conflicting, loyalties.  When a company is up for sale and hires an investment banker to represent it, it wants to make sure that the banker’s loyalty is completely uncompromised and that it is committed to procuring the highest price possible.  Thus, if that investment banking firm also represents potential bidders for the company, that is a problem. Companies are becoming more and more sensitive to this issue so that even the appearance of conflict may disqualify a banker from an assignment. Adding to the problem is the growing consolidation in the banking industry which is creating larger institutions with larger client bases and broader product lines thereby creating more and more conflicts and deeper and deeper financial entanglements.

Ms. Hoffman describes how officers and directors of many companies are taking extraordinary efforts to vet out and avoid conflicts of interests as they see potential liability to shareholders should they engage advisors whose loyalties, and therefore performance, can be second guessed after the fact.  In fact, over two dozen shareholder lawsuits have been filed targeting bankers since 2014 claiming the financial advice given was tainted as a result of conflicts of interest.  One executive quoted in the article summed up the problem. “The question you ask is: ‘Will your bankers be working as hard as they can for you if they’re trying to do business everywhere else?’”

In order to minimize the chance of conflicts, prior to engaging their advisors, investment banking clients are now starting to require potential advisors to respond to detailed questionnaires, which have been prepared and reviewed by legal counsel, to identify potential business relationships which could compromise, or even appear to compromise, the objectivity of their advice.  Specifically, before hiring an investment bank to help sell the company, the company is asking how much the bank has earned from potential bidders in recent years.  According to the article, “Bankers in many cases are bristling at the heightened scrutiny” because “their answers [to the questionnaires] might prompt the company to hire a different bank.”  If there are other qualified bankers who have no chance of conflict, why go with the one who does?

As a result of the growing concern for conflicts, companies are now sending record amounts of work to smaller, boutique investment bankers who don’t have as many financial entanglements and, as a result, are less likely to be in a position of conflict with their clients.  As the large investment banks continue to grow and expand their service lines, the chances of them having meaningful business relationships with any given company increases and the materiality of that relationship grows.  Thus, being all things to all people is starting to become a negative.  Firms want a dedicated advocate whose loyalties are uncompromised and motives unchallengeable more than they want someone who does everything for everyone including their competitors and adversaries.

This increasing sensitivity to conflicts of interest is equally applicable to the real estate brokerage industry which is also experiencing rapid consolidation.  Brokers and brokerage firms are well aware of the conflicts of interest that are inherent in their ever expanding, full service business. Specifically, the majority of large firms represent both landlords and tenants in the same market and even in the same transaction.  The largest full service brokerage firm in the world acknowledged this problem in its own 10-K Securities Filing.

Our company has a global platform with different business lines and a broad   client base and is therefore subject to numerous potential, actual or perceived   conflicts of interests in the provision of services to our existing and potential   clients. For example, conflicts may arise from our position as broker to both owners and tenants in commercial real estate lease transactions. We have adopted various policies, controls and procedures to address or limit actual or perceived conflicts, but these policies and procedures may not be adequate and may not be adhered to by our employees. Appropriately dealing with conflicts of interest is complex and difficult and our reputation could be damaged and cause us to lose existing clients or fail to gain new clients if we fail, or appear to fail, to identify, disclose and manage potential conflicts of interest, which could have an adverse effect on our business, financial condition and results of operations…There can be no assurance that conflicts of interest will not arise in the future that could cause material harm to us.”

Likewise, some brokers are finding it impossible to practice with divided loyalties and are going public with the true dilemma dual agency poses.  Just last week, a senior executive from one of the largest full service brokerage firms left to join a large, tenant only firm.  In giving the reasons for his move in the press, he acknowledged the difficulty with dual representation platforms: “If you’re doing your job as a tenant advisor, you probably will bloody some noses in the process” he said.  That creates a major conflict and problem for the broker because he goes on to say, “If you’re a full- service firm, you’re also thinking about getting the next listing from the owner.”  It’s not good business to make an owner mad while representing a tenant if you really want that owner’s next deal too.

Over the past five to seven years there has been a significant amount of consolidation in many industries as companies strive to grow their revenues and capture more and more business. The problem is, you can’t really service everyone when some clients have adverse interests or diametrically opposed business objectives and they are sitting on opposite sides of the negotiating table.  As the Wall Street Journal article confirms, shareholders and boards of directors across the country are becoming more and more sensitive to these conflicts of interest because they may be called upon to justify why they hired an advisor whose objectivity was compromised or advice was tainted. As a result, companies are taking precautions to vet and prevent future conflicts of interest when engaging their advisors.  Whether its requiring the advisor to disclose the extent of its financial relationships with potential adverse parties in advance of the hiring decision or simply hiring advisors who are much less likely to be in conflicted positions, the way companies are conducting business is starting to change.

Real estate has often been slow to adapt to changes in the way business is conducted. However, given what’s at stake for officers and directors, individuals tasked with selecting their tenant broker are going to have to justify the conflicts they expose their companies to or find better ways to avoid them in the first place. Given the potential liability and opportunity for second guessing, they probably don’t want to have to explain after the fact why the brokerage firm they hired to represent their interests was also representing their landlord.

For more information contact Glenn Blumenfeld

Posted in Commentaries, Strategies | Leave a comment

What Presidential Elections Can Teach Us About Conflicts of Interest

You’re reading the paper at your kitchen table when your 14-year-old son, Bobby, plops himself next to you and says excitedly, “Dad, I’ve decided to run for Class President but I need your help.” Beaming with pride you pat him on the back and enthusiastically offer to throw yourself completely into his campaign. You know that Bobby will benefit from your experience, after all you ran for office several times in high school and college. He’ll do better with your knowledge of how campaigns should be run. Everything is falling neatly into place when the back door flies open and Bobby’s twin brother, Sam, enters the room with an ear to ear grin, proudly announcing that he is going to run for Class President. Suddenly, things have become a bit more complicated on the campaign trail.

Bobby and Sam now have a major problem and so do you. They were both hoping to have their dad completely pledge his allegiance to their cause and fight to the death to achieve their important objectives. Now you are faced with a number of unappealing options: (1) commit to Bobby’s campaign and alienate Sam; (2) commit to Sam’s campaign and alienate Bobby; (3) convince either Bobby or Sam to drop out of the race this time around or at least settle for a run at Vice President; or (4) convince mom to get involved and support one of the twins while you support the other.

You realize that scenarios 1, 2 and 3 all require you to abandon the goals of one of your sons. So you decide to get your wife involved so you can each commit to a different kid. What could possibly go wrong with that scenario?

To appease both Bobby and Sam you and your wife promise to keep your conversations with your respective candidates confidential and not to share any information between spouses. Now that you’ve given each candidate a committed advocate and have pledged confidentiality, there couldn’t possibly be a problem with the representation could there? Of course not.

You’ll have no problem posting campaign signs in the school cafeteria touting Bobby as the better candidate or prepping him as to how to attack Sam’s weaknesses in the upcoming debate. You can dig right in and zealously advocate for Bobby without guilt or hesitation because, after all, mom has Sam’s back. The conflict immediately goes away and has no impact on your personal actions because you’ve created the Chinese Wall and made sure Sam has an advocate.

Why is it so easy for people to see the splitting of loyalties in the above scenario is bound to end badly, yet many of the same people fail to see the problem of the divided loyalties in a business context?

When you think about it, commercial brokerage is a lot like presidential elections. One party to the negotiation (the tenant) wants to pay the lowest rent possible. The other party (the landlord) wants to receive the highest rent possible. You can’t make both parties happy because, like with Bobby and Sam, the objective of one is completely inconsistent with that of the other. Thus, if you advocate for one, you necessarily must advocate against the other. Creating artificial confidentiality and pawning off one’s fiduciary obligations to a cohort may sound good in theory, but it doesn’t change the client’s expectations or needs. In addition, it doesn’t change the fact that you are waking up every day working directly against one client’s interests.

How is this conflict typically resolved? In our example, the most likely outcome would be option (4): the parents would most likely convince both children to drop out (neither party gets what they want) or convince one child to drop out or run for a different office thereby favoring one child over the other. That’s what ultimately happens in brokerage as well when a conflict arises. Since the broker can’t structure a deal that achieves both the highest and lowest rent at the same time, he’ll either convince both clients to split the baby in half, thereby resulting in a bad deal for both, or convince one party that a bad deal isn’t really that bad after all.

Conflicts of interest are very messy and usually end badly for most of the parties involved. While some real estate companies continue to brush aside the realities of these contradictory allegiances, the reality still remains: you cannot represent two different people who you truly care about in the same endeavor when they have completely contradictory goals and objectives. Common sense tells us that any attempt to serve two masters will end badly. Parents know it, lawyers know it, Bobby and Sam certainly know it. Unfortunately for tenants, when it comes to their real estate broker, the possibility of collecting two commission checks on the same transaction often takes priority over common sense.

For more information contact Glenn Blumenfeld

Posted in Leases | 1 Comment